Enterprise Services Desk acts as a point of contact for all communication across the end user Services. helps organizations to implement, transform and consolidate such Enterprise Service Desk leveraging our accelerators and solutions. We ensure workplace productivity and end user satisfaction through our proactive approach. We help an organization to standardize their process such that it helps to not only manage the escalations but also to ensure prevention and reoccurrence of issues.
1. Integrated call logging process for call at all levels. 2. Incident, Service request & Escalation management. 3. Patch Management, Change request. 4. Ownership till call resolutions.
1. Greater control over your IT costs. 2. Improved efficiency. 3. Standardization of all processes for better end user experience & satisfaction. 4. Reduction of average incidents/calls per device. 5. 24×7 availability.
It’s proven that the information technology is a field in which the investment returns are visible in the form of results and better quality output. The fact is that any company today is ready to invest into its IT infrastructure for the business growth and therefore the size of the network is increasing very fast. To keep the customers IT environment fully operational and at peak performance you need a customized solution to address the complexities of the business environment at minimum cost.
We at act as a single point of contact for all your hardware & software needs. Our dedicated multi-skilled team of engineers helps you to optimize resources through a well-defined process & practices.
• User Help Desk • Desktop Support • Virus Resolution • Change Management • Vendor Management • Spares & Consumables Management • Asset Management • Email Management • Applications • LAN Management • Site Planning & Management • Server Administration & Management • Backup Management • Performance Management • Database Management • Process • End User Satisfaction
IT Server Management Services address the requirement of enterprise right from designing, delivering, deploying & migrating. Our server management services ensure better uptime, utilization rate & increased performance. Our consolidation services helps organization to optimize Server Infrastructure with centralized business & critical application. We ensure cost optimization & better control over cost performance ratio.
1. Server Consolidation
2. Server Monitoring & management
3. Backup Management
4. Trouble Shooting & RCA
5. Security Management
6. Power Management
7. Patch Management
8. Administration
Data storage is critical Services to organization as it impacts over the business outcome. We at Tech India Enterprises, understand both, the cost and value of your corporate data and the importance of fast and efficient collection, archive, retrieval and rescue. Tech India Enterprises storage and data management services reduce expenditure and provide secure control and visibility of your corporate data.
• Data Assessment for quality.
• Important Data & redundancy analysis
• Identify mission-critical data
• Implement and manage scalable & cost-effective storage practices
• Identify and provide the optimum storage platforms for your business
Tech India Enterprises Provides Multivendor solutions for efficient data storage, archiving, retrieval, backup & recovery to ensure business continuity, disaster recovery and compliance. Our storage and data management services help you optimize and simplify your storage and data environment in the following areas:
1. Data Management
2. Storage management
3. Business Continuity
Network Management services forms a significant part of Tech India Enterprises’ expertise as an infrastructure management services provider.
Tech India Enterprises brings expertise, best practices and a consulting-led approach to enterprise network Management Services. We design and manage networks across heterogeneous platforms. Our delivery teams cover your operations 24/7. As a result, you can optimize your network resources, improve service levels, boost performance and reduce costs. Tech India Enterprises’ ability to provide guaranteed SLAs to our clients for service performance is based on a strong capability which is spread across all the networking technologies and products like routers, switches, firewalls, proxies, load balancers, intrusion detection and intrusion prevention systems, remote access devices and wireless devices.
1. New Network Infrastructure
2. Consolidation of Networks
3. Capacity Planning
4. Remote Administration & Monitoring
5. Trouble Shooting
6. Configuration Management
7. Audits & Reports
Over two decades of experience in Network Management along with bringing out the best practices for the customer advantage. Tech India Enterprises’ prime objective with the incident team is Network uptime & performance. We work on recuing the average restoration times based on the industry best practices. Our best in class industry partnership, tested capabilities and domain expertise delivers best business outcomes to organizations. We are having a good name in the market owing to our expertise in accessing customer needs to several corporates & fortune 500 customers.
1. Cost Saving in investment & support
2. Delivery best TCO
3. Strong Practices to Manage SLA’s
4. Partnership with Global Leaders
Security threats are emerging every day becoming complex issue for most of the businesses. The risks are continuously mounting as threats evolve on 24×7 basis. Enterprises need to meet the compliance requirements and this needs significant business attention. The upkeep of security of the critical business information assets is a challenge which is becoming complex and harder.
Our holistic approach towards managing security services considers security as an on-going process and thus delivering a robust and secure infrastructure. Security Device Management Services cover Incident Management, Problem Management, Change Management
• Firewalls /VPN/Proxy
• Anti-Virus, Anti-Spyware
• Unified Threat Management
• Infrastructure Security Operations
• Infrastructure Security Monitoring
• Cyber Threat Management
• Messaging Security
• Web Security
• Customizable Engagement Model to suit all requirements.
• Standardized Delivery Framework
• 24X7 Support
• Bringing expertise to sensitive security operations
• Ensures compliance
• Partnership with global technology Leader ensures Best of Breed Solutions
• Lower cost of security operations
Cloud Infrastructure empowers organizations to improve their resource utilization, Timely responsiveness and provides the much-needed scalability and agility of business. Cloud-based infrastructure provides flexibility, and eliminates complexity which is a roadblock to business value creation. The main reason being the complexities involved in implementation compared to what is viewed as a long term cost benefit that moves fixed costs into operational costs.
Tech India Enterprises’ Cloud Infrastructure Services support planning, building and managing cloud environments with a portfolio of flexible choices. They include hosted data centre and public or private cloud offerings that host virtual data centres, multi-tenant enterprise services and virtual data desktops. we help enterprise in the area of
1. Consultation 2. Implementation 3. Migration 4. Managed Services
1. Manage Scalability of business growth
2. Transform IT to OPEX from CAPEX capital expenditure
3. Leverage existing Infrastructure & improve utilization
4. Secure IT environment
5. 24X7 IT Services availability
Businesses are increasingly dependent on IT for mission critical applications to achieve business goals.
In order to survive and succeed with challenges, large & mid-market organizations are looking to cut costs, using best of breed tools and processes to increase flexibility into their delivery models and focus on to their core business. Customers want to ensure that IT is managed effectively and efficiently.
IT is made up of different technology elements and it is extremely crucial to identify a partner who can manage complex IT environment seamlessly. Customers are also looking to lower operational costs, increased use of automation, use best of breed tools and processes, high application availability and manageable service levels.
Industry analysis reviews that most customers have major issues related to data growth, system performance and scalability, effective utilization of resources, energy consumption, tracking and handling of assets, migration to new environment and network congestion. Tech India Enterprises has offering to address all these complex issues for sustainable business growth.
Our datacentre services are designed to help you reduce IT infrastructure & operational costs, achieve higher service and performance levels and manage IT infrastructure efficiently and effectively.
• Server / OS management
• Database Management
• Network Management
• Storage and Backup Mgmt.
• Production Operations
• Security Management
• Consistency in delivering high value.
• Better (ROI) Return On IT Investment.
• High availability of Services using best practices and process.
• Flexible & scalable Service Delivery models.
• Industry best practices & quality based on international standard.
• Better asset utilization and Control.
• Flexible & Simplified operations management.
• Cost Effectiveness driving down customer's IT infrastructure cost.
• Improves IT infrastructure efficiency, uptime and productivity.
• Continuous 24x7 monitoring & support.
• Proactive problem identification and Pre-emptive problem resolution.
• Enhances ability to adopt new & latest technologies.
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